Refund and Returns Policy

Refund and Returns Policy

Last updated: 01/07/2026

This Refund and Returns Policy explains how cancellations, returns and refunds are handled by Coins UK.

Nothing in this policy affects your statutory rights.

  1. Your right to cancel

If you are a consumer buying online, you normally have the right to cancel your order within 14 days of receiving the item.

You do not need to give a reason for cancellation.

To cancel an order, please contact us at:

contact@coinsuk.co.uk

Please include:

  • your name;
  • order number;
  • item details;
  • the email address used for the order.
  1. Returning an item after cancellation

After telling us that you wish to cancel, you have a further 14 days to return the item to us.

The item must be returned safely, securely packaged and in the same condition in which it was received.

You are responsible for the cost of returning the item unless the item is faulty, not as described or we have agreed otherwise.

  1. Refunds

Once we receive the returned item, we will inspect it and process any refund due.

Refunds will normally be made to the original payment method.

We will refund the price paid for the item and, where applicable, the standard delivery cost originally paid.

If you chose a more expensive delivery option than our standard delivery option, we are only required to refund the standard delivery amount.

  1. Condition of returned items

Customers may handle an item in a way that would be reasonable in a shop.

However, we may reduce the refund if the item has been handled beyond what is necessary to inspect it, or if it has been damaged, altered, cleaned, removed from protective packaging, tampered with, or returned incomplete.

For collectable coins and numismatic items, condition is important. Please handle items carefully and avoid cleaning, polishing or altering them.

  1. Faulty or not as described items

If an item is faulty, not as described or does not match the order, please contact us as soon as possible at:

contact@coinsuk.co.uk

Please include:

  • your order number;
  • a description of the issue;
  • clear photographs of the item and packaging.

Where an item is faulty or not as described, we will offer the appropriate remedy in accordance with your statutory rights.

  1. Damaged deliveries

If your parcel arrives damaged, please keep the item, packaging and delivery materials.

Please contact us promptly and provide photographs of:

  • the outer packaging;
  • the inner packaging;
  • the item;
  • any visible damage.

This helps us review the issue and raise a claim with the delivery provider if needed.

  1. Items that may not be returnable

Some items may not be eligible for cancellation or return unless faulty, including:

  • personalised or custom-made items;
  • items that have been altered at your request;
  • sealed items that have been opened where this affects resale or authenticity;
  • items clearly sold on a special basis where cancellation rights do not apply;
  • items whose price is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur during the cancellation period, where applicable.

If an exception applies, this will be explained where relevant.

  1. Return address

Please contact us before returning any item.

We will provide the appropriate return address and return instructions by email.

Do not send items back without first contacting us.

  1. Contact

For cancellation, return or refund enquiries, please contact:

contact@coinsuk.co.uk