Privacy Policy

Privacy Policy

Last updated: 01/07/2026

This Privacy Policy explains how Coins UK collects, uses and protects personal information when you visit our website, contact us, create an account, place an order, or otherwise use our services.

  1. Who we are

This website is operated by:

Trading name: Coins UK
Legal owner: Dmytro Tupchiienko trading as Coins UK
Business status: Sole trader
Trading address: Flat 4, Salisbury House, 3 Drummond Gate, London, UK, SW1V 2HJ
Email: contact@coinsuk.co.uk
VAT status: Not VAT registered

  1. Information we collect

We may collect and process the following types of personal information:

  • your name;
  • email address;
  • billing address;
  • delivery address;
  • telephone number, if provided;
  • account login details;
  • order details;
  • payment status and transaction information;
  • messages sent through our contact forms or by email;
  • information about coins or items you submit to us for review;
  • website usage data, such as IP address, browser type, device type and pages visited.
  1. How we use your information

We use your personal information to:

  • process and manage orders;
  • deliver purchased items;
  • create and manage customer accounts;
  • respond to enquiries;
  • provide customer support;
  • assess items offered to us for sale;
  • send order confirmations and service emails;
  • manage returns, refunds and disputes;
  • keep business, accounting and tax records;
  • improve the website and customer experience;
  • help protect the website against fraud, misuse and unauthorised access.
  1. Lawful basis for processing

We process personal data where it is necessary:

  • to perform a contract with you, for example when processing an order;
  • to comply with legal obligations, for example accounting and tax record keeping;
  • for our legitimate business interests, for example responding to enquiries, managing customer accounts, preventing fraud and improving our services;
  • with your consent, where consent is required, for example for certain marketing or optional cookies.
  1. Customer accounts

If you create a customer account, we will store the information required to manage your account, such as your name, email address, billing and delivery address, and order history.

You may update your account details through the “My account” section of the website.

  1. Payments

Payments may be processed through third-party payment providers. We do not store full card details on our website.

Payment providers may process your personal data in accordance with their own privacy policies and legal obligations.

  1. Sharing your information

We may share personal data with trusted third parties where necessary, including:

  • payment providers;
  • delivery and courier companies;
  • website hosting and IT service providers;
  • email service providers;
  • professional advisers, such as accountants or legal advisers;
  • government authorities or regulators, where required by law.

We do not sell your personal information.

  1. How long we keep your information

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order and accounting records may be retained for the period required for tax, accounting and legal purposes. Customer account data may be retained while the account remains active, unless deletion is requested and we are legally able to delete it.

  1. Cookies

Our website may use cookies and similar technologies to support website functionality, security, analytics, customer accounts, shopping basket and checkout features.

Some cookies are essential for the website to work properly. Other cookies may be used only where permitted by law and, where required, with your consent.

  1. Your rights

Depending on the circumstances, you may have rights to:

  • access your personal data;
  • request correction of inaccurate personal data;
  • request deletion of personal data;
  • restrict how we use your data;
  • object to certain processing;
  • request data portability;
  • withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

contact@coinsuk.co.uk

  1. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or email transmission is completely secure. You should take care when sending sensitive information online.

  1. International transfers

Some third-party services we use may process data outside the United Kingdom. Where this happens, we will take steps to ensure appropriate protections are in place.

  1. Complaints

If you have concerns about how we use your personal information, please contact us first at:

contact@coinsuk.co.uk

You also have the right to complain to the UK Information Commissioner’s Office.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.